Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which customers of probroadcastingj may request a refund for services provided by probroadcastingj. Our goal is to ensure transparency and fairness while protecting the rights of both the customer and probroadcastingj in accordance with applicable laws in Latvia.

Scope and Applicability

This policy applies to all services offered by probroadcastingj under the probroadcastingj brand. By using our services, you agree to the terms outlined in this Refund Policy. This policy is applicable to all customers who have made a purchase through our website.

Definitions

  • Customer: Any individual or entity that purchases services from probroadcastingj.
  • Service: Any travel-related service provided by probroadcastingj, including but not limited to travel packages, accommodations, and guided tours.
  • Refund: The return of funds to the Customer for services not rendered or not as described.

Main Policy Content

1. Refund Eligibility

Customers may request a refund under the following circumstances:

  • The service was not delivered as described at the time of purchase.
  • The service was canceled by probroadcastingj for any reason.
  • The Customer provides a valid reason for cancellation in accordance with the terms specified below.

2. Requesting a Refund

To initiate a refund request, Customers must:

  • Contact probroadcastingj via email at [email protected] or by phone at +3712623915512 within 14 days of the service date.
  • Provide proof of purchase and any relevant documentation supporting the refund request.
  • Clearly state the reason for the refund request.

3. Processing Refunds

Refund requests will be reviewed within 14 business days of receipt. If approved, refunds will be processed using the original payment method. Please note that it may take additional time for the refund to appear in the Customer's account, depending on the financial institution.

4. Non-Refundable Services

The following services are non-refundable:

  • Any service that has been fully utilized or consumed.
  • Fees for optional add-ons or upgrades that were not part of the original purchase.
  • Any service booked less than 48 hours before the scheduled start time.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate and complete information when requesting a refund.
  • Comply with the terms outlined in this Refund Policy.

Limitations and Disclaimers

probroadcastingj shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Refunds are limited to the purchase price of the service and do not include any additional costs incurred by the Customer.

Data Protection/Security

All personal data collected during the refund process will be handled in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. For more information, please refer to our Privacy Policy.

Changes to Policy

probroadcastingj reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: probroadcastingj
Phone: +3712623915512
Email: [email protected]
Address: Riga Business Center, 25 Dzirnavu Street, Floor 10, Office 5, Riga, LV-1010, Latvia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Latvia.